the risk management blog

byLowers & Associates | October 17, 2017

One of the most fascinating things about High Reliability Organizations (HROs) is their paradoxical nature. Despite existing in potentially hostile conditions where factors not under their control can emerge at any moment, they achieve the capability to absorb the…

byLowers & Associates | October 10, 2017

If you are a manager in an organization, especially one that faces a complex, dynamic environment, you should be interested in learning how the principles of the High Reliability Organization (HRO) can help you. Your aim should be to…

byLowers & Associates | October 05, 2017

One of the most common descriptions of the High Reliability Organization (HRO) is that it is “resilient.” Here is how the Oxford English Dictionary defines resilient: The capacity to recover quickly from difficulties; toughness. The ability of a substance…

byLowers & Associates | September 27, 2017

The very first sentence in Weick and Sutcliffe’s important book about High Reliability Organizations (HROs) is “Nonobvious breakdowns happen all the time.”[1] A “breakdown” is a failure. The first of five principles of HROs they discuss is the “Preoccupation…

byLowers & Associates | September 21, 2017

The High Reliability Organization (HRO) is an irresistible topic. How can any organization (like an aircraft carrier) or organized system (like American commercial aviation) operate in a totally threat-filled environment without frequent catastrophic failure? How can any organization realistically…