the risk management blog

If you are a manager in an organization, especially one that faces a complex, dynamic environment, you should be interested in learning how the principles of the High Reliability Organization (HRO) can help you. Your aim should be to…

One of the most common descriptions of the High Reliability Organization (HRO) is that it is “resilient.” Here is how the Oxford English Dictionary defines resilient: The capacity to recover quickly from difficulties; toughness. The ability of a substance…

The very first sentence in Weick and Sutcliffe’s important book about High Reliability Organizations (HROs) is “Nonobvious breakdowns happen all the time.”[1] A “breakdown” is a failure. The first of five principles of HROs they discuss is the “Preoccupation…

The High Reliability Organization (HRO) is an irresistible topic. How can any organization (like an aircraft carrier) or organized system (like American commercial aviation) operate in a totally threat-filled environment without frequent catastrophic failure? How can any organization realistically…

High Reliability Organizations (HROs) achieve such a status through persistent and detailed efforts to improve outcomes, even seeking “perfect reliability.” But, how do you get there from where you are? Chassin and Loeb, writing about healthcare, have summarized the…